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Location: Canary Wharf, London, UK
Duration: Permanent 
Hours: 35 hours per week, Monday – Friday
(office-based Monday – Thursday with some flexibility to work remotely on a Friday)
Salary: Competitive, plus benefits

About the role

Provide first-line IT technical support to staff across the organisation and contribute to the maintenance of our network, laptop and infrastructure activities.

This role reports to the IT Systems Engineer, and will work closely with other IT support, IT security and AV colleagues in the UK, Germany and North America. 

The Foundation has a cloud-first approach to technology service delivery and uses cloud platforms, including Microsoft 365, and elements of the Adobe stack, including AEM and Analytics. The Foundation also makes extensive use of the Kaltura video platform.

Reports to: IT Systems Engineer

Key responsibilities

  • Provide customer-focused support to staff and stakeholders.
  • Log and update IT support issues in the helpdesk ticketing system.
  • Respond to first-line IT support requests, troubleshoot problems and resolve queries in a timely manner.
  • General technology support including computer set up, security and support of workplace productivity solutions, e.g. Microsoft Office, Teams, SharePoint Adobe, browsers and printing.
  • Manage staff on-boarding and off-boarding.
  • Support the AV team with the delivery of video conference needs, both onsite and offsite.
  • Asset & procurement management 
  • Track and manage technology-related assets.  
  • Maintain a list of all technology systems, users, credentials etc. along with subscription renewal dates and costs. 
  • Order technology-related office supplies (paper, toner, etc.).
  • Change management. 
  • Implement and enforce technology-related change management policies and procedures. 

Skills, experience & qualifications sought


  • Previous experience in a 1st-line hands-on and customer-facing IT support role. 
  • Use of a support desk ticketing system. 
  • Flexible, positive and customer-focused approach and attitude.
  • Ability to work in a logical and systematic manner.
  • Willingness to listen to others, follow instructions and learn new skills.
  • Good English verbal and written communication skills.
  • Demonstrable experience with: 
    • Microsoft 365;
    • Microsoft Azure Active Directory; and
    • Microsoft Exchange. 


  • Previous experience working in IT managed services or for a similar-sized organisation.
  • Relevant and recent Microsoft certification. 
  • Knowledge of best practice and industry standards. 
  • Experience of AV and video conferencing.
  • Demonstrable experience with: 
    • Microsoft InTune EndPoint Manager/Autopilot;
    • Microsoft SharePoint Administration;
    • Microsoft Teams Administration.

To apply

Please send a detailed CV/résumé to Please include the following information or your application may not be considered:

  • the job title/position you are interested in and the location of the job (in the subject line of your email); and
  • covering email/letter detailing how you meet the specified role requirements and your salary expectations.

Closing date: Closed

Interviews are held via video conference as part of our standard international recruitment process.

Due to the number of responses, we receive, we are unable to respond individually to each application. If you do not hear from us within four weeks of the closing date you may assume that your application has been unsuccessful.

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