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Location: San Francisco, CA; New York City, NY; Denver, CO
Duration: Permanent
Salary: Competitive, plus benefits
Hours: 40 per week

About the role

Reports to: Director of HR, Americas

We are looking for an HR Generalist to join the Global HR team at a time of change and growth in order to enable the continued provision of a professional, efficient, effective and supportive HR service to the organisation.

The HR Generalist will be thoughtful, orderly, responsive and reliable. Responsibilities include recruiting coordination; interviewing candidates and internal stakeholders; drafting and coordinating job descriptions; enforcing company policies and practices; and assisting with other HR-related projects as needed. The individual who fills this role will enjoy interacting with people and be service oriented.

In addition to its locations in the UK and Japan, the organisation has recently established offices in the US, Canada and Germany. The HR Generalist will be part of the growing team that cohesively carries culture and people operations throughout the globe.

Key responsibilities

  • Assist with routine tasks required to administer and execute human resource programs, including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
  • Own and manage people data and processes, identifying opportunities for automation through HR technology.
  • Work closely with HR Leadership to implement, refine and scale people operations systems, programs and processes.
  • Partner and collaborate with employees and management to communicate various company and HR policies and procedures to meet employment law regulation and requirements.
  • Own our engagement survey platform, Lattice, including administering reviews and surveys.
  • Proactively review, track and document compliance with mandatory and non-mandatory training, continuing education and work assessments.
  • Assist with recruitment, interviewing and the hiring of qualified job applicants for open positions. Collaborate with departmental managers to understand skills and competencies required for openings.
  • Promote diversity awareness in hiring practices.
  • Assist employee onboarding and help plan training and development programmes.
  • Conduct or acquire background checks and employee eligibility verifications.
  • Accurately organise and maintain personnel data and records, ensuring confidentiality and compliance with applicable laws, regulations and internal policies.
  • Create reports for internal teams when needed.
  • Assist with the implementation of employee recognition programmes.
  • You will assist in handling employment-related inquiries from applicants, employees and supervisors, referring complex and/or sensitive matters to the appropriate HR leader.
  • Attend and participate in employee disciplinary meetings, terminations and investigations.
  • Proactively maintain knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management and employment law.
  • Performs other duties as assigned.

Skills, experience and qualifications

  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation and conflict resolution skills.
  • Excellent organisational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Adaptable and flexible.
  • Ability to proactively create solutions, ability to prioritise tasks and to delegate them when appropriate.
  • Ability to act with integrity, professionalism and confidentiality.
  • Thorough knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite and project management software such as Asana, Jira or Planner.
  • Proficiency with or the ability to quickly learn the organisation’s human resources information system and talent management systems.

Education and preferred experience:

  • Bachelor’s degree in Human Resources, Business Administration or related field required, or the equivalent time within an HR administrative or HR business partner role.
  • At least four years of human resource administration experience preferred.
  • Skilled in employee benefits administration.
  • SHRM or PHR certification preferred.
  • Start-up experience preferred.

To apply

Please send a detailed CV/résumé to Please include the following information or your application may not be considered:

  • the job title/position you are interested in and the location of the job (in the subject line of your email); and
  • covering email/letter detailing how you meet the specified role requirements and your salary expectations.

Closing date: Ongoing

Interviews are held via video conference as part of our standard international recruitment process.

Due to the number of responses we receive, we are unable to respond individually to each application. If you do not hear from us within four weeks of the closing date you may assume that your application has been unsuccessful.

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