Salary: £22,500-£23,000, plus generous benefits
Location: Canary Wharf, London (E14). We are currently trialling a hybrid working pattern.
Hours: Full time, 35 per week
Reports to: Customer Services Team Leader
Vacancies: 2 (permanent: 1; 12-month fixed term: 1)
We are looking for two positive and customer-focused team players to join our team.
The Customer Services Team acts as the first point of contact for customers when they purchase or enquire about our products and services. The team aims to provide customers with a polite, friendly greeting and a helpful, swift resolution to their query so that their needs are met. The team deals with an average of 150 queries per week (by email and phone), which also entails processing orders, payments and arranging the despatch of orders.
This job description outlines the specific role responsibilities and the skills and attributes we are looking for.
Candidates who wish to be considered for this role must:
Please send a detailed CV and covering letter outlining your salary expectations and why you meet the requirements of the role to firstname.lastname@example.org.
Closing date: 9 November 2021
Due to the number of responses we receive, we are unable to respond individually to each application. If you do not hear from us within two weeks of the closing date you may assume that your application has been unsuccessful.