Salary: £22,500-£23,000, plus generous benefits

Location: Canary Wharf, London (E14). We are currently trialling a hybrid working pattern.

Duration: Permanent

Hours: Full time, 35 per week

Reports to: Customer Services Team Leader

Vacancies: 2 (permanent: 1; 12-month fixed term: 1)

Who we are looking for

We are looking for two positive and customer-focused team players to join our team.

The Customer Services Team acts as the first point of contact for customers when they purchase or enquire about our products and services. The team aims to provide customers with a polite, friendly greeting and a helpful, swift resolution to their query so that their needs are met. The team deals with an average of 150 queries per week (by email and phone), which also entails processing orders, payments and arranging the despatch of orders.

This job description outlines the specific role responsibilities and the skills and attributes we are looking for.

Candidates who wish to be considered for this role must:

  • Have a positive, can-do attitude and enjoy helping to make the lives of others easier.
  • Be able to work flexibly and independently, as well as part of a team.
  • Be willing to learn and follow instructions. Previous experience is not essential as full training is provided.
  • Have good written and spoken English communication skills and be able to relay information accurately. Additional language skills would be an advantage for this role but are not essential.
  • Have at least a basic working knowledge of standard IT packages (such as Microsoft Office).

To apply

Please send a detailed CV and covering letter outlining your salary expectations and why you meet the requirements of the role to recruitment@ifrs.org.

Closing date: 9 November 2021

Due to the number of responses we receive, we are unable to respond individually to each application. If you do not hear from us within two weeks of the closing date you may assume that your application has been unsuccessful.

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