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Salary:              £28,000+, dependent on experience, plus benefits

Location:          London, Canary Wharf

Duration:          Permanent

Hours:              35 per week

Who we are looking for

We are looking for a positive and IT-savvy customer services professional to support and lead a team of customer service representatives in delivering high-quality service to a global customer base.

This job description outlines the specific role responsibilities and the skills and attributes we are looking for. 

Candidates who wish to be considered for this role should:

  • Have previous experience in a customer service leadership role.
  • Have a good understanding of e-commerce, international shipping and logistics.
  • Be competent with CRM systems and databases.
  • Demonstrate professionalism, a strong team ethic and the ability to lead a team effectively.
  • Take a positive and proactive approach to problem solving, particularly IT troubleshooting.
  • Have excellent organisational skills, with the ability to effectively plan and manage work and adapt to changing priorities.
  • Have excellent spoken and written English communication skills.

To apply

Please send a detailed CV and covering letter outlining your salary expectations and why you meet the requirements of the role to

Closing date: 7 May 2021

Due to the number of responses we receive, we are unable to respond individually to each application. If you do not hear from us within two weeks of the closing date you may assume that your application has been unsuccessful.

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