Join the Staff—Membership & Engagement Associate

Location: Montreal, Canada or New York City, New York, USA; flexibility to work from home regularly
Duration: Permanent
Salary: Competitive, plus benefits
Hours: 40 hours per week

About the Role

Reports to: Director of Membership

On 3 November 2021, the IFRS Foundation Trustees announced the creation of a new standard-setting board—the International Sustainability Standards Board (ISSB)—to help meet the demand from international investors for high quality, transparent, reliable and comparable reporting by companies on climate and other environmental, social and governance (ESG) matters. The ISSB builds on the success of the IASB as well as the work of the Climate Disclosure Standards Board and the Value Reporting Foundation (formerly IIRC and SASB), which both consolidated with the IFRS Foundation in 2022.

At the IFRS Foundation, the Membership & Engagement Associate will support the growth of the membership program – the IFRS Sustainability Alliance – with an eye towards strengthening member engagement as we establish a global baseline for sustainability disclosure. This position is a chance to own membership operations with customer-facing exposure, which is a great base of experience for career paths in client management, relationship management, or project management.

This position will be the go-to person for managing the customer experience for both organizational and individual members of the IFRS Sustainability Alliance. You will answer customers’ questions and solve any problems they might encounter. In addition to customer-facing work, you recognize that effective systems and processes behind-the-scenes are the only way the IFRS Foundation can successfully support 360+ organizational members of the IFRS Sustainability Alliance. This position will be the operations lead in a larger team that manages the organizational membership program.

Key Responsibilities

Member Engagement & Relationship Management

• Manage member support systems, maintaining and streamlining the use of technology to continue high-quality support while user base grows
• Support member communications via monthly newsletter and exploring the development of an enhanced member communication strategy
• When a new organizational member joins, lead the process of setting up the systems and documents needed for the onboarding process
• Support organizational member relationship stewardship, serving as one of the IFRS Foundation contacts for member email and phone communications
• Surface ideas for operational improvements to enhance the member experience or refine benefits maintenance, including the development of an improved Member Portal

Data Management and Data Analytics

• Manage existing systems to ensure good record-keeping for member status and contact information
• Support the tracking of touchpoints with organizational members to efficiently and accurately report KPIs related to member engagement

Event Management

• Manage logistics associated with planning and hosting Alliance member meetings, webinars, calls and events

Skills, Experience & Qualifications

• Commitment to the mission of the IFRS Foundation and the International Sustainability Standards Board
• 1-3 years’ relevant experience
• Enthusiasm for startup environments; comfort with fast-changing conditions – flexibility is important
• Strong project management skills
• Process orientation; able to see how to improve things
• Execution-oriented, able to get things done quickly and with excellent quality
• Experience with client relations or membership networks is a plus
• Microsoft Excel skills a plus
• Experience with Salesforce and Hubspot is a plus
• Knowledge of corporate sustainability, asset management, and/or investment research a plus

To Apply

Please send a detailed CV/résumé to recruitment@ifrs.org. Please include the following information or your application may not be considered: 

• the job title/position you are interested in and the location of the job (in the subject line of your email); and 
• covering email/letter detailing how you meet the specified role requirements and your salary expectations. 

Closing date: Ongoing

Interviews are held via video conference as part of our standard international recruitment process. Due to the number of responses we receive, we are unable to respond individually to each application. If you do not hear from us within four weeks of the closing date you may assume that your application has been unsuccessful.